Privacy Policy

1. Data controller

Lipoan Ltd (Company No. 15611852), registered office: 19 Bainbridge Road, Loughborough, England, LE11 2LE, is the data controller for personal data processed in relation to this service.

Contact: paul@lipoan.com.

2. Data we collect

We may collect account and profile details (name, email, role), company and tenant setup data, billing data, operational records you create in the platform, and technical telemetry required for reliability and security.

3. How we use personal data

We process data to:

• Provide and maintain the platform.
• Authenticate users and enforce access controls.
• Handle billing, support, and service communications.
• Improve features, security, and operational performance.
• Meet legal and regulatory obligations.

4. Lawful bases

Our lawful bases include contractual necessity, legitimate interests, legal obligation, and consent where applicable (for example, optional marketing updates).

5. Data sharing

We share data only where needed to operate the service (for example cloud hosting, email delivery, and AI providers) under contractual safeguards and access controls.

6. Data retention

Personal data is retained only for as long as necessary to deliver the service, satisfy legal obligations, resolve disputes, and enforce agreements.

7. Security measures

We use access controls, encrypted transport, audit logging, and monitoring to protect data. No internet service is completely risk free, and customers should maintain strong credentials and internal policies.

8. Your rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or port personal data. You may also withdraw consent where processing relies on consent.

9. AI processing note

If AI features are enabled, relevant prompt content may be processed to generate responses. You are responsible for reviewing outputs and controlling what data is submitted to AI workflows.

10. Updates to this policy

We may update this policy to reflect legal, technical, or operational changes. Material updates will be reflected by revising the date above.